SHIPPING POLICY

We will deliver your order to you as soon as possible.

Total Shipping Time= processing time + shipping time

Please Note: Processing times may vary during peak seasons and special sales events. The dates provided are averages—some items may take more or less time. Don’t worry; place your order promptly to ensure timely delivery.

Important: The estimated delivery date does not include delays caused by:

1. Weather conditions

2. Disruptions from the shipping carrier or vendor

3. APO/FPO orders sent via the Military Postal Service Agency (MPSA)

Incorrect Address:
If the address you provide is incomplete or not accepted by the shipping carrier, your package may be returned to Chicluma, which can delay delivery. Please ensure your address is accurate.

Lost Shipments:
If tracking shows your package is lost, contact Chicluma immediately—or within 30 days—so we can either send a replacement or issue a refund.

RETURN & REFUND

Thanks for shopping on chicluma.com

Online purchase made through chicluma.com can be returned or exchanged within 30 days from the delivered date.

Order Cancellation

If you want to cancel the order, please contact us (service@chicluma.com) and provide your order number and state the reason.

• a. For orders cancelled within 24 hours of purchase but have not been shipped, we will offer a full refund.
• b. We will NOT accept order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
• c. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
• d. If you receive a damaged/defective/missing item, please contact us within 24 hours of receipt and keep the outer package so we can check the information.

Return/Exchange Process

• a. All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
• b. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
• c. Return/Exchange shipping fees are at the customer's own expense.(include order's shipping fee)
• d. We do not accept returned items that were sent back directly without notifying us first. Please do not return to the address on the package you received. 

• e. Free Gift card orders can not be returned or exchanged.

Step 1: Please email our customer service representatives at service@chicluma.com to get a return authorization and return address, stating your order number and reason for return.

Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return. 

Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Contact Us

If you run into any issues, feel free to drop us an email at service@chicluma.com.